Troubleshooting and repair, including prioritizing problems and incidents

Create and manage onboarding, offboarding, and change tickets

Advanced experience in ticket management using Atlassian Jira

Advanced experience in troubleshooting and administering Windows 7/10, Mac OS X, and Office 365

Basic knowledge of Ubuntu Linux

Troubleshooting and repairing Android and iOS devices

iPhone and iPad management using Apple Configurator 2

Registered for Apple Business Manager

Registered for Samsung Knox Services

Wipe and reset Android and iOS devices using Odin, Configurator 2 or iTunes

Basic knowledge in Jamf

Document business processes in an easy-to-understand manner

Document solution steps in annotated screenshots

Document passwords and sensitive data in encrypted password managers

Advanced experience in Atlassian Confluence

Virtual machine setup and management

Prepare Windows images for physical deployment

Install and configure virtualization software

Advanced experience in Oracle VirtualBox

Basic Knowledge of VMware vSphere and Hyper V

User, group, and device management

Advanced experience in Windows Server and Active Directory

Install and configure Lansweeper

Inventory management

Report to stakeholders

Able to empathize with end users and explain complex technical issues

Support clients’ internal IT operations by telephone and remote

Communicate with third parties and suppliers